Terms and Conditions

Refund Policy

Please be aware when booking in a service with Balance Tax Accountants that we do not offer refunds under any circumstances including change of mind. We do offer store credit to be used for future services up to the equivalent of the value paid, and store credit must be redeemed within 3 months of original purchase. This refund policy is strictly enforced and adhere’s to ACCC requirements.

Email us at [email protected] with any questions about our Refund Policy.

Terms and Conditions

1. Time limitation
Before we file any returns on your behalf, we will forward the documents to you for approval. We will endeavour to ensure the returns are filed by the due dates, assuming we have received information from you in a timely manner. If you are late in providing information, we will do our best to meet the time limits, but we will not be responsible for any late lodgement penalties you may incur.
2. No statutory financial audits are conducted
It is your responsibility to provide all the information required for the preparation of complete and accurate tax lodgements. You should retain all the documents, cancelled cheques and other data that form the basis of income and deductions. These may be necessary to prove the accuracy and
completeness of the returns to the Australian Taxation Office. You have the final responsibility for the income tax returns and, therefore, you should review them carefully before you sign them. Our work in connection with the preparation of your tax lodgements does not include any procedures designed to discover fraud, defalcations or other irregularities, should they exist. We will render such accounting and bookkeeping assistance as determined to be necessary for preparation of income tax returns.
3. Law & Penalties
We will use professional judgement in resolving questions where the tax law is unclear, or where there may be conflict between the Australian Tax Office’s interpretations of the law and other supportable positions. Unless otherwise instructed by you, we will resolve such questions in your favour whenever possible. The parties agree that the laws of Western Australia apply to this agreement and the parties submit to the jurisdiction of the courts of Western Australia. The law provides various penalties that may be imposed when taxpayers understate their tax liability. If you would like information on the amount or the circumstances of these penalties, please contact us.
4. Ownership of documents
The financial statements, tax lodgements and any other documents which we are specifically engaged to prepare, together with any original documents given to us by you, shall be your property. Any other documents brought into existence by us, including general working papers, the general ledger and draft documents will remain our property at all times. We shall now outline the basis of our engagement in the context of the specific services to be provided. It should be noted at the outset that as a general proposition we rely upon our clients to provide us with accurate and timely information to enable us to properly perform our engagement obligations. Consequently, any rectifying work by us on the basis of incorrect or late information will be work which is additional to the scope of our engagement.
5. Limitation of liability
In consideration of the relative risks and benefits of this agreement, both you and Balance Tax Accountants agree on the following limitation of liability: To the fullest extent permitted by law, the liability of Balance Tax Accountants and its principals, shareholders, agents, servants, representatives, employees, partners, trustees, heirs, and/or assigns (“Released Parties”) to you for any and all claims, losses, costs, and damages of any nature whatsoever, shall be
limited so that their total aggregate liability shall not exceed Balance Tax Accountants’ total fee for services rendered under this annual agreement. You and Balance Tax Accountants intend and agree that this limitation applies to any and all claims, losses, costs and damages of any nature whatsoever against the Released Parties, however alleged or arising.

6. Data Storage.
We store and access your data on servers in Singapore & Vietnam.

Addendum for additional services related to Coronoavirus (COVID-19) assistance measures

Thank you for your instructions to provide professional services with respect to COVID-19 assistance measures.  This includes measures introduced by:  

  • Federal, StateTerritory and local governments (including their various Departments); and  
  • other non-government COVID-19 related initiatives. 

This letter is an addendum to the terms of our existing engagement letter and sets out the terms and scope of the additional services to be provided to your family group (the Group)in relation to COVID-19 assistance measures, as well as our fees for performing these services  

1.Purpose and scope of engagement 

This addendum letter extends the purpose and scope of our existing engagement to include any services provided by us in relation to any COVID-19 assistance measures administered by the ATO, State or Territory revenue or other authority or any other entity or organisation.   

The services may relate to, but are not limited to, assistance available under: 

  • the Coronavirus Economic Response Package (Payments and Benefits) Rules 2020; namely, the JobKeeper Scheme;  
  • the Boosting Cash Flow for Employers (Coronavirus Economic Response Package) Act 2020; namely, cash flow boosts for employers; and/or 
  • Subregulation 6.19B of the Superannuation Industry (Supervision) Regulations 1994; namely, early release of benefits on compassionate ground – Coronavirus. 

2.Details of services to be provided  

The specific services to be provided may include, but are not limited to: 

  • advising about an entity’s entitlement to the assistance; 
  • attending to preparation and lodgment of applications for assistance;  
  • attending to any ongoing reporting requirements to remain eligible for the assistance; 
  • advising about an entity’s liability to repay any overpayments of assistance; and 
  • advising about seeking a review of a decision about an entity’s entitlement to assistance. 

Page Break3.Fees and charges 

Our services will be provided to you on a fee for service basis.   

4.Early release of superannuation advice  

We do not hold an Australian financial services (AFS) licence and we are not an authorised representative of an AFS licence holder.   

However, we are temporarily permitted under Section 6(1) of the ASIC Corporations (COVID-19 – Advice-related Relief) Instrument 2020/355 (the Instrumentto give advice to existing clients about the COVID-19 Early Release Scheme (the COVID-19 advice) without needing to hold an AFS licence or be a representative of an AFS licence holder. 

For the purposes of this Registered Tax Agent Licensing Reliefwe confirm that: 

  • the Group was an existing client as at 14 April 2020; 
  • the COVID-19 advice is from unsolicited contact; 
  • our maximum fee for the COVID-19 advice is $300 (per client); and 
  • we will retain a Record of Advice (ROA) of the COVID-19 advice, in accordance with the relevant content requirements and will provide you with a copy of the ROA when the advice is provided, or as soon as practicable after (and before any further financial service is provided). 

5.Confirmation of engagement 

We ask that you consider all aspects of this addendum letter to ensure that you are satisfied with the scope of the additional work to be provided.  It is further acknowledged by the Group that any COVID-19 related services already provided before this addendum came into effect, are covered by this addendum letter.  Please contact us if you have any queries.   

If the terms are acceptable, we ask that each member of the Group (or alternatively, one member of the group that has been duly authorised to act on behalf of the group) sign and date both copies of this addendum letter where indicated.  One copy should be forwarded to us.  We recommend you attach the other copy to the existing engagement letter, for your records.   

We thank you for the opportunity to provide additional services to your Group.